Complaint

Feedback

Do you have a complaint* about the work of LWF Kenya –Djibouti or LWF kenya –Djibouti staffs? Send it to us on: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If your complaint* concerns or involves the conduct of the LWF Kenya –Djibouti Representative,please send your complaint to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Do you want to give us general feedback, suggestions,comments or your opinion on the work we do? Let us hear your thoughts,comments and suggestions by email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

*A complaint is a serious grievance against LWF Kenya –Djibouti or LWF Kenya –Djibouti staffs. It is an expression of concern or dissatisfaction by an individual or a group, related to possible misconduct in relation to activities, conduct of staff or how LWF works with communities and partners. It may concern quality of services, misuse of funds or position, corruption, fraud, sexual abuse or any other form of misconduct. All complaints are handled in accordance with LWF polices and guidelines. A complaint can be made anonymous and will always be handled with confidentiality. Complaints are received by the Representative and handled by a Complaints Handling Committee. If the complaint is about the Representative, the complaint shall be sent to LWF Head Office in Geneva.

*Feedback means any positive or negative comments, suggestions or thoughts about the work done by LWF or in general about LWF and LWF staffs.